At Alistam, we understand that sometimes plans change. Our cancellation policy is designed to be clear and fair, ensuring a smooth experience for all customers.
1. Order Cancellation Window
Orders may only be canceled before they are shipped. Once an order has been dispatched and a tracking number has been issued, it cannot be canceled.
If you need to cancel an order, please contact us as soon as possible at support@alistam.com with your order number. We will do our best to accommodate your request if the order has not yet been processed.
2. Shipped Orders
If your order has already shipped, it is no longer eligible for cancellation. In this case, you may refer to our Return & Refund Policy to request a return (if eligible).
3. Custom or Final Sale Items
Please note that customized, personalized, or final sale items are not eligible for cancellation once the order has been confirmed.
4. Refunds for Canceled Orders
If your cancellation request is approved:
- A full refund will be issued to your original payment method
- Refunds are typically processed within 5–10 business days
- You will receive an email confirmation once your refund has been processed
5. Cancellation Due to Payment or Inventory Issues
We reserve the right to cancel any order in the following cases:
- Payment is declined or not verified
- The item is out of stock or no longer available
- Fraudulent or suspicious activity is detected
In such cases, we will notify you promptly and process a full refund if applicable.
6. Policy Updates
We may update this Cancellation Policy as needed. Any changes will be posted on this page. Continued use of our website after updates indicates your acceptance of the revised terms.
7. Contact Us
For any order cancellation requests or questions, please reach out to our customer service team:
Email: support@alistam.com