ORDERING
1. How can I place an order?
To place an order, simply go to our website and browse through our products. Once you have found the item you want, select the size and quantity, and add it to your cart. You can then proceed to checkout and complete your order by entering your shipping and payment information.
2. Can I make changes to my order after it has been placed?
Unfortunately, we cannot make changes to an order once it has been placed. However, if you need to cancel your order or make any changes, please contact our customer service team as soon as possible.
3. Can I track my order?
Yes, you can track your order by logging into your account and checking the status of your order. You will also receive a tracking number via email once your order has been shipped.
SHIPPING
1. Where do you ship?
We ship worldwide from our warehouse in the USA.
2. How long does shipping take?
Shipping times vary depending on your location. For customers in the USA, shipping typically takes 5-6 business days. For international customers, shipping can take 16-21 business days.
3. How much does shipping cost?
A: Shipping is free for customers in the USA. For international customers, shipping is $12.95.
RETURN & REFUND
1. What is your return policy?
We offer a 35-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange.
2. How do I return an item?
To initiate a return, please contact our customer service team to receive a return authorization number. Once you have the authorization number, you can send the item back to us using a trackable shipping method.
3. How long does it take to receive a refund?
A: Refunds are processed within 6-13 business days of receiving the returned item.
CANCELLATION
1. Can I cancel my order?
Yes, you can cancel your order as long as it has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation.
2. Can I cancel part of my order?
Unfortunately, we cannot cancel part of an order. If you need to cancel an order, please cancel the entire order and place a new one with the desired items.
PAYMENT
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Can I use multiple payment methods for an order?
Unfortunately, we do not currently support the use of multiple payment methods for an order. Please choose a single payment method at checkout.
3. Do you offer discounts or coupons?
We occasionally offer discounts or coupons to our customers. Be sure to sign up for our email newsletter to stay updated on any current promotions. Please note that discounts cannot be applied retroactively to orders that have already been placed.
If you have any other questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.