1. When will my order ship?
Orders are typically processed within 2–4 business days after payment is confirmed. You will receive a tracking email once your order has shipped.
2. How long does delivery take?
- Standard U.S. Shipping: 4–7 business days
- International Shipping: 7–20 business days (varies by destination and customs)
3. How much does shipping cost?
- USA: Free shipping
- International: $12.95 flat rate
All fees are shown clearly at checkout with no hidden charges.
4. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. If you didn’t receive it, check your spam folder or contact us at support@alistam.com.
5. Can I cancel or change my order?
Orders can only be canceled or changed before they are shipped. Once shipped, they cannot be canceled. Contact us immediately if you need assistance.
6. What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order with photos and your order number. We will arrange a replacement or refund as needed.
7. Do you accept returns?
Yes, we accept returns for defective, damaged, or incorrect items reported within 30 days. Items must be unused and in original packaging.
Returns due to change of mind or for personalized items are not accepted.
See our full Return & Refund Policy
8. How do I request a refund?
Contact us at support@alistam.com with your order number and reason for the return. Once approved and the item is received, refunds are processed within 5–10 business days to your original payment method.
9. What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, Amex, etc.)
- PayPal
- Other secure methods displayed at checkout
All transactions are processed securely with SSL encryption.
10. Do you ship internationally?
Yes, we ship to select international locations. Shipping is a flat rate of $12.95, and delivery may take 7–20 business days. Customs fees and duties (if any) are the buyer’s responsibility.
11. Is my personal information safe?
Yes. We take data protection seriously and use SSL encryption and secure systems. We do not sell or rent your information.
Read our Privacy Policy
12. Still need help?
For any other questions, please reach out to our support team:
Email: support@alistam.com