At Alistam, we allow customers to request order cancellations under certain conditions. Please review the policy below before placing an order.
1. How to Request a Cancellation
To request an order cancellation, please email us at [email protected] as soon as possible. Be sure to include your order number and reason for cancellation in your message.
2. Eligibility for Cancellation
- Orders can only be cancelled before they have been shipped.
- Most orders are processed within 2–4 business days after payment is confirmed.
- Once your order has been marked as “shipped,” it will no longer be eligible for cancellation.
3. Orders Already Shipped
If your order has already been shipped:
- It cannot be cancelled.
- However, you may still be eligible to return the product in accordance with our Return & Refund Policy.
4. Defective or Damaged Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 35 days of receiving your order:
- Email: [email protected]
- Include a clear photo of the issue and your order number.
- We will guide you through the return or replacement process.
5. Cancellations Due to Product Unavailability
In the rare case where an item is out of stock or cannot be fulfilled:
- We will contact you immediately.
- A full refund will be issued to your original payment method.
6. Important Notes
- We do not accept cancellations for orders that have already been shipped or delivered.
- We are unable to modify orders once they are placed.
- If you’re uncertain about a product, we recommend reviewing our Return & Refund Policy for more information.
7. Need Help?
If you have any questions or need further assistance, don’t hesitate to reach out to us at [email protected]. We’re here to help!