Ordering
1. How can I place an order?
You can place an order by visiting our website, selecting the desired product, choosing size and quantity, and proceeding to checkout to complete payment and shipping details.
2. Can I make changes to my order after it has been placed?
We are unable to modify orders once placed. If you need to cancel your order, please contact us at [email protected] as soon as possible. Orders that have already shipped cannot be canceled or changed.
3. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email. You can also check your order status by logging into your account on our website.
Shipping
1. Where do you ship?
We ship orders worldwide from our warehouse in the USA.
2. How long does shipping take?
- USA: 5–6 business days after shipment
- International: 16–21 business days after shipment
3. How much does shipping cost?
- USA: Free shipping
- International: $12.95 flat rate
Returns & Refunds
1. What is your return policy?
Items can be returned within 35 days of receipt if they are in original condition and packaging.
2. How do I return an item?
To start a return, contact us at [email protected]. We’ll provide return instructions. Customers are responsible for return shipping costs.
3. How long does it take to receive a refund?
Refunds are typically processed within 6–13 business days after we receive and inspect the returned item.
Cancellations
1. Can I cancel my order?
Yes, if the order has not been shipped, it can be canceled. Contact us as soon as possible at [email protected].
2. Can I cancel part of my order?
Partial cancellations are not supported. If needed, you can cancel the entire order and place a new one with the items you want.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover, and PayPal.
2. Can I use multiple payment methods?
No. Only one payment method can be used per order.
3. Do you offer discounts or coupons?
Occasionally, we offer promotional discounts or coupon codes. These must be applied during checkout. Discounts cannot be applied after an order is placed.
If you have any additional questions, please contact our support team at [email protected]. We’re happy to help.