At Alistam, your satisfaction is important to us. Please review our return and refund terms below to understand your rights and options before placing an order.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect upon arrival
- The item is unused, in original condition, and returned with all original packaging
- The request is submitted within 30 days of receiving the order
Non-returnable items include:
- Items returned due to change of mind
- Personalized or custom-made items
- Items marked as “final sale” or “clearance” (if stated on product page)
2. How to Request a Return
To initiate a return, contact us at support@alistam.com with:
- Your order number
- A description of the issue
- Photos of the product (if damaged, defective, or incorrect)
Please wait for authorization before returning any item. Returns sent without prior approval may not be accepted.
3. Return Shipping
- If the return is due to an error on our part (e.g. wrong or defective item), we will cover the return shipping cost.
- For all other approved returns, the customer is responsible for return shipping fees.
We strongly recommend using a trackable shipping service. We are not liable for lost return shipments.
4. Refund Process
Once we receive and inspect your returned item:
- If approved, a refund will be issued to your original payment method
- Processing typically takes 5–10 business days after we receive the item
- Shipping costs (if applicable) are non-refundable unless the return is due to our error
You will receive a confirmation email when the refund is processed.
5. Exchanges
We do not offer direct exchanges. If you want a different item, please complete a return (if eligible) and place a new order separately.
6. Damaged or Missing Items
If your package arrives damaged or contains missing items, notify us within 7 business days of receiving your order. We will investigate and resolve the issue promptly, including providing a replacement or refund as necessary.
7. Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. Please contact us immediately if you wish to cancel.
8. Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted here. Continued use of our website or services after updates signifies your acceptance of the revised terms.
9. Contact Us
If you have any questions about returns, refunds, or your order, please reach out to us:
Email: support@alistam.com