Thank you for shopping with Alistam. This Shipping Policy outlines important information about order processing, shipping, and returns.
1. Processing Time
Orders are processed within 2–4 business days (Monday through Saturday, excluding holidays). Orders placed after 5:00 PM (EST) will be processed the next business day.
2. Shipping Details
- Shipping Origin: Orders are shipped from the United States.
- Delivery Timeframes:
- USA: 5–6 business days after shipment.
- International: 16–21 business days after shipment (delivery times may vary by destination).
- Shipping Fees:
- USA: Free shipping.
- International: $12.95 flat rate.
Shipping times do not include processing time. Delivery dates may be affected by factors beyond our control, such as customs or carrier delays.
3. Returns and Refunds
If you are not satisfied with your order, you may request a return within 35 days of receipt.
Return Conditions:
- Items must be unused, in original condition, and in original packaging.
- Return shipping costs are the responsibility of the customer.
- Shipping fees are non-refundable.
Refund Process:
- Contact us at [email protected] to initiate a return.
- Once your return is received and approved, we will issue a refund to your original payment method.
- Refunds typically take 6–13 business days to process, depending on your bank or payment provider.
4. Contact
If you have any questions about this policy or need assistance, please contact us at [email protected].