At Alistam, we are dedicated to delivering your order in a clear, reliable, and timely manner. Please review the following shipping terms before completing your purchase.
1. Shipping Destinations
We currently ship to locations within the United States and selected international countries. If your location is not available at checkout, feel free to contact us for assistance.
2. Order Processing Time
All orders are typically processed within 2–4 business days after successful payment confirmation. During peak seasons or holiday periods, processing times may be slightly extended. If delays occur, we will notify you via email.
3. Delivery Options & Estimated Timeframes
- Standard Shipping (USA): 4–7 business days
- International Shipping: 7–20 business days (may vary by destination and customs processing)
Delivery times are estimates and may be influenced by weather, carrier delays, customs clearance, or unforeseen circumstances beyond our control.
4. Shipping Fees
- United States: Free shipping
- International: Flat rate of $12.95
All shipping costs are displayed clearly at checkout. We do not charge any hidden shipping fees.
5. Order Tracking
After your order ships, you will receive a shipping confirmation email containing a tracking link. If you don’t receive tracking information within a reasonable period, please contact us.
6. Address Accuracy
Please ensure all shipping information is accurate and complete before placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned to us, additional fees may apply for re-shipping.
7. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please notify us within 7 business days of receiving your order. We will assist in resolving the issue, including offering a replacement or refund where appropriate.
8. Customs, Duties & Import Taxes
International customers are responsible for any customs fees, import duties, or taxes imposed by their local government. These charges are not included in the product price or shipping fee.
9. Policy Updates
We reserve the right to update this Shipping Policy as necessary. Any changes will be published on this page. Continued use of our services after an update implies acceptance of the revised terms.
10. Contact Us
If you have any questions about shipping, delivery times, or tracking, please reach out to our support team:
Email: support@alistam.com